We are in this together.
Sanctuary Housing Repairs Not Being Fixed?
Call our Free Sanctuary Repairs helpline on
0800 098 2791
Last year, our helpline supported over 56,700 households, including many tenants living in Sanctuary Housing properties.
Tenants Advice is a claims management company. It is possible to pursue matters yourself for free or through the Housing Ombudsman Service, but we provide expert support for tenants who want help with the process.
Common Damp, Mould and Repair Issues in Sanctuary Housing
For many tenants living in Sanctuary Housing properties, unresolved repairs can become a serious issue. Problems such as damp, mould, leaks, cracks and poor heating can make a home unsafe, unhealthy and difficult to live in. If these issues have been reported but are still not being resolved, you may be entitled to take the next step.
You may be eligible to make a claim if your Sanctuary home is affected by any of the issues below:
Rising Damp and Mould
Leaks and Water Damage
Rotten Windows and Doors
Pest Infestations (rats, mice, cockroaches, bed bugs, etc)
Sanctuary Housing Repairs & Landlord Responsibilities
Sanctuary Housing, like all social landlords, has responsibilities to keep its properties in a reasonable state of repair. This includes maintaining the structure and exterior of the home, such as roofs, walls, windows, doors, pipes and drainage.
Sanctuary Housing must also ensure essential services are kept in proper working order, including heating, hot water, electricity, gas and sanitation such as sinks, baths and toilets.
Structure Maintenance
Sanctuary is responsible for maintaining the structure and exterior of its properties, including roofs, walls, windows and drainage.
Ensuring Essential Services
Sanctuary must also ensure essential services such as gas, electricity, heating, hot water and sanitation, including baths and toilets, are kept in good repair and proper working order.
The Results We Deliver.
- Unsafe light fitting repaired.
- Electrical issue identified and resolved.
- Ceiling light fitting repaired safely.
- Wall repaired after severe damage.
- Internal wall restored and made good.
- Wall damage repaired and finished.
- Damaged wall professionally replastered.
- Wall repaired and replastered.
- Plaster damage repaired and restored.
Talk To An Expert
Why Choose Tenants Advice for Help with Sanctuary Repairs?
If you are dealing with damp, mould, leaks or other unresolved repairs in your Sanctuary home, you need a team that understands the challenges tenants face and is committed to supporting you. At Tenants Advice, we pride ourselves on:
Expert Local Knowledge
We understand the repair issues many Sanctuary Housing tenants face, including damp, mould, leaks and other ongoing problems in the home.
Dedicated Support
We provide clear, dedicated support throughout the process, helping you understand your options from start to finish.
Stress-Free Process
We aim to make what can feel like a complex process as straightforward as possible, so you can focus on your home and wellbeing.
Expertise & Resources
Our team has the experience and resources to support tenants, help raise unresolved repair issues and guide you through the next steps.
Questions We Often Hear from Sanctuary Tenants
If you have not found the answer you were looking for in our FAQs below, please do not hesitate to contact us directly. We are here to help.
help@tenantsadvice.co.uk
Does my tenancy agreement affect my right to claim?
Your tenancy agreement can affect your rights and responsibilities. If you do not have exclusive use of any part of the property, you may have a licence to occupy. If you have exclusive use of part or all of the property, you are likely to have an assured or assured shorthold tenancy.
Our experienced advisers can help Sanctuary tenants understand their legal rights based on their individual circumstances and tenancy type.
What legal obligations does my landlord have?
Sanctuary are not required to improve your property, but they are legally required to carry out repairs to maintain safe living conditions.
Local councils and housing associations are usually responsible for:
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The structure and exterior of the property
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Water pipes and installations (including sinks, toilets, baths and drainage)
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Gas pipes and electrical wiring
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Heating systems (excluding cookers)
Will I be entitled to compensation for housing disrepair?
If you have a valid housing disrepair claim against Sanctuary, you may be entitled to compensation as well as having repairs completed.
Compensation may cover:
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Inconvenience and distress
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Damage to personal belongings
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Personal injury or illness (including respiratory problems caused by damp or mould)
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Financial losses resulting from the disrepair
How much will I have to pay to make a housing disrepair claim?
Housing disrepair claims involving Sanctuary Housing are usually handled under a no win, no fee agreement (Conditional Fee Agreement).
If your claim is unsuccessful, you will not pay legal fees. If your claim succeeds, the solicitor may deduct up to 25% of your compensation plus VAT, in line with legal regulations.
You will also receive a 14-day cooling-off period after signing the agreement.
How much compensation will I receive?
Every housing disrepair claim for tenants with Sanctuary is assessed individually. The amount of compensation depends on:
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The severity of the disrepair
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How long the issue has existed
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The impact on your health, comfort, and daily living conditions
How long does a housing disrepair claim take?
Most housing disrepair claims against Sanctuary Housing are resolved within a few months. However, timescales can vary depending on the complexity of the case and how quickly repairs are carried out.
What do I need to do to start a housing disrepair claim against Sanctuary?
You should report the disrepair to Sanctuary by phone or in writing. If repairs are not completed within a reasonable timeframe, you can contact our team for free housing disrepair advice and support with making a claim.
Start Your Housing Disrepair Claim Today
Do not continue living with unresolved repairs in your Sanctuary home.
Contact Tenants Advice today for a free, no obligation initial consultation. We will talk through your situation, assess your eligibility, and explain how we may be able to help you move things forward.
Call our helpline on 0800 098 2791 or complete our online contact form to get started.