TENANTS ADVICE
Your Home, Your Rights, Our Fight.
Everyone deserves a healthy home. If repairs in your home are being ignored, we’re here to listen. Tell us what’s happening and we’ll help you understand your options.
TELL US ABOUT YOUR HOMEFree to contact us · No obligation · We explain any solicitor referral before you decide. How we use your information
OUR MISSION
Working together to improve living conditions for residents.
We provide clear, reliable guidance to people experiencing housing disrepair. We help residents understand their options and access the support they need to improve their homes.
Who we’ve helped
calls to our helpline in 2025
residents given advice and support through our telephone helpline in 2025
people signposted to other sources of help in 2025
residents helped to report housing issues to their provider in 2025
A resident’s story
Tenants Advice helped me after I battled my housing association for 6 years, now I’m in a mould free home.
Ms Owusu · London
Support when you need it most
You can ask us about these and other housing conditions concerns.
Damp and mould
Persistent moisture, mould or damaged walls can affect daily life at home.
Leaks and water damage
Tell us where the leak is, when it started and how you’ve reported it.
Heating and hot water
Broken boilers and unreliable heating can leave a home cold and uncomfortable.
Structural issues
Cracks and other signs of movement need to be investigated.
Infestations
Tell us about pests and any repairs that may allow them inside.
No topic matched your search. You can still tell us about your home.
What happens when you get in touch?
We listen
Tell us about the problem, when you reported it and how it affects your household.
We explain
We’ll talk through what support may be available for your situation.
You choose
If a legal referral may be suitable, we’ll explain it and ask for your informed consent first.
Housing conversations
ADVICE
We’re making space for residents’ voices and practical conversations about repairs, healthy homes and getting heard.
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Suggest a topic ↗Clear about costs and referrals
If a solicitor offers a no win, no fee agreement, they will explain their terms, including any possible deductions from compensation, before you decide whether to sign. You can also pursue a housing complaint yourself for free through your landlord and, where appropriate, the Housing Ombudsman.
Read our customer promise ↗Questions we often hear
Do I need to report the repair first?
Tell your landlord about the issue as soon as possible and keep a record of the date, what you reported and any replies. For an immediate safety risk, contact your landlord’s emergency repairs service.
Will speaking to you cost me anything?
A Conditional Fee Agreement (CFA) is an arrangement that can allow you to pursue legal action regarding poor or unliveable housing conditions without paying your solicitor upfront. If your case is unsuccessful, you will not normally have to pay your solicitor’s legal fees. After signing a CFA, there is a 14-day cooling-off period during which you can cancel the agreement without charge. After this period, cancellation may result in legal fees, depending on the terms of your agreement. Your panel solicitor will explain this to you before you proceed. If your case is successful, the other side will usually pay most of your legal costs. Your solicitor may deduct a pre-agreed success fee from any compensation awarded to you, up to the applicable percentage agreed in your CFA. Tenants Advice does not charge you for our service. If you proceed with one of our panel solicitors and your case is successful, we may receive a referral fee from the solicitor. For further information, call 0800 047 2017.
Will you refer me to a solicitor automatically?
No. We’ll explain a proposed referral and seek your informed consent. Whether a legal claim is suitable depends on the circumstances.
Can I contact you without a phone call?
Yes. Use the online enquiry or email help@tenantsadvice.co.uk . Tell us if you need a different communication method or language support.
WORKING TOGETHER
Who we partner with
We work with community organisations and support networks to help residents find the right help. The type of work varies by organisation.
Let’s talk about your home.
Free to contact us. No pressure to proceed.
No fee from Tenants Advice · No obligation · Any solicitor referral is explained and needs your consent