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Your questions and enquiries are important to us, and we’re here to provide you with the guidance and insights you need.


In 2022 our telephone helpline gave advice to over 43,000 households.

To get advise, please submit the form and a member of our team will respond to you as soon as possible.

Alternatively call our team today on 0800 047 2017.

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Living With Outstanding Repairs?

Call our helpline today.

0800 047 2017

We are help to help

Are you concerned about the inaction of your housing association or council in addressing these issues?

Damp & Mould

Damp and mould are known to cause many health issues, especially among children and seniors. Do you have damp and mould on your walls or in your bedroom’s, hallway, bathroom or kitchen?

Pest Problems

Has the structural condition in the property forced you to start living with unwanted housemates such as mice, rats and pigeons.

Gas & Water Leaks

Are you experiencing persistent gas and water leaks? Gas and water leaks put your health and safety at risk.

Structural Issues

Structural defects like cracks and subsidence are ticking time bombs and often the root cause of other disrepair problems.

Heating & Electrical Problems

It’s the landlord’s duty to not only install but also to maintain and repair faulty heating systems.

Windows & Doors

Are your windows and doors causing leaks, condensation, or damp.