Our Testimonials
See how we have assisted tenants and families in your community living in unhealthy conditions.
Tenants Stories
Tenants Advice helps thousands of families across England & Wales with housing disrepair issues. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotten windows, rodent or cockroach infestations.
At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help.
How To Refer Tenants To Our Service:
Do any of your friends, family or community suffer with similar social housing repair problems? Contact our partnership team to speak to Jacob.
Call Today:
0800 048 7967
Email Today:
partners@tenantsadvice.co.uk
How We Can Help?
Helping Tenants Understand Their Rights
We can help the tenant to escalate the issues within the complaint’s procedure with the landlord. If appropriate we can provide details of relevant bodies who can assist i.e. Environmental health, housing ombudsman, property ombudsman etc.
Free Housing Consultations
Our advice and support services offer one-to-one personalised help with the housing by arranging a free consultation for one of our housing surveyors to attend the tenant’s home. One of our experienced team will be able to assess the outstanding repairs with specialist equipment.
Over The Phone
Our free helpline is open five days a week to answer calls from anyone struggling with a housing issue
Legal
Our solicitors provide legal advice to help people who are struggling to get repairs completed by their housing association or council.
Mrs Vine | Help Within A Week
If you are having issues with your landlord/council/housing association not carrying out repairs/not replying to Emails etc then please get in touch with these people within a week someone had been round, my case was given to a solicitor, the solicitor called me explained the different stages and what to expect. They have helped more in a week than the council have in 15 years. It was just by coincidence that a leaflet from them came through the door because I was ready to give up. Just wanted to say that I don’t work for this company and only knew about them because of leaflet put through my door. And my review is what I have experienced through being a client of theirs.
MJ | Very professional
Tenants Advice (not The the local council) Asim Hussein Head Rep absolute pleasure to deal with. He works for a independent company that helps tenants like me. Who for years had to deal with inadequate repairs.
After the full inspection of all the rooms Asim explained all the logistics to what was required for the work to go forward If the case is taken on and the and the process behind it IE paperwork. Also the cases work. Asim explains the call you receive from the solicitor regarding the whole process. Asim is very polite, young man. Very professional. Asim makes you feel quite comfortable and at ease with letting someone inspect damp and mould in your property, when normally you are ashamed just to show a family member.
Questions we often hear.
If you haven’t found the answer you were looking for in our FAQ’s below, please don’t hesitate to reach out to us directly. We’re here to assist you!
help@tenantsadvice.co.uk
Does my tenancy agreement affect my right to claim?
No it does not – Generally speaking, if you do not have exclusive use of any part of a property, you have a license to occupy. If you have exclusive use of part or the whole of the property, you are likely to have an assured or short-hold tenancy agreement. Our experienced team of advisors can help you establish your rights with regards to your individual circumstances.
How much will I have to pay?
There is a simple way of ensuring your costs are covered if you need to take legal action due to your council/housing association property being in an unliveable condition. This is known as a Conditional Fee Agreement (CFA), and it means that the lawyer representing you in the case will not take any payment until the end of the case. The agreement means you will not pay anything if your case is unsuccessful, allowing access to justice without upfront costs.
After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost. After this ’14 Day Cooling off’ period, any cancellation may incur legal fees, this is something that your panel Solicitor will advise you on.
If your claim is successful, the other side usually pays most of your legal fees. You will pay your solicitor a pre-agreed “success fee,” which is a percentage of the compensation you receive, our Panel of Solicitors will deduct up to 25% of any compensation awarded.
We do not charge you a fee for our service, and you will not pay us (Tenants Advice) anything at any point for our service. If your claim is successful, we will be paid a fee for referring your claim to one of our panel Solicitor/Lawyers.
Call us on 0800 047 2017 to receive specialist advice on how Tenants Advice can assist you further.
Will I be entitled to compensation?
If you have a valid claim for housing disrepair, aside from compelling the landlord to repair your property, you can also claim compensation for:
- Inconvenience caused;
- Damage to personal property;
- Personal injury or ill health resulting from the disrepair – including respiratory illness caused by damp conditions;
- Any financial losses suffered as a result of the failure to rectify the disrepair.