0800 047 2017

help@tenantsadvice.co.uk

We are in this together.

Clarion tenant suffering with outstanding repairs? Know your rights!

Call our helpline on 0800 098 2791

Last year, our helpline supported over 56,700 households, including many tenants living in Clarion Housing properties.

Tenants Advice is a claims management company. It is possible to pursue matters yourself for free or through the Housing Ombudsman Service, but we provide expert support for tenants who want help with the process.

Common Damp, Mould and Repair Issues in Clarion Homes

Many Clarion properties, especially older homes and blocks, can be more at risk of damp, mould, leaks, water damage, ventilation issues, poor maintenance and structural defects. If these problems are left unresolved, they can have a serious impact on your home, health and quality of life.

 

You may be eligible to make a claim if your Clarion home is affected by any of the issues below.

Rising Damp and Mould

Leaks and Water Damage

Rotten Windows and Doors

Pest Infestations (rats, mice, cockroaches, bed bugs, etc)

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Repair Problems in Clarion Homes & Landlord Responsibilities

For many tenants living in Clarion Housing properties, unresolved repairs can become a serious issue. Damp, mould, leaks and other problems can leave a home unsafe, unhealthy and difficult to live in. Housing disrepair means your landlord has failed to maintain your home in a safe, healthy and habitable condition.

Clarion, like all social landlords, has legal responsibilities to make sure your home is fit to live in. These responsibilities can include:

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Structure Maintenance

Clarion is responsible for maintaining the structure and exterior of its properties, including roofs, walls, windows and drainage.
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Ensuring Essential Services

Clarion must also ensure essential services such as gas, electricity, heating, hot water and sanitation, including baths and toilets, are kept in good repair and proper working order.
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Tenants Advice Housing Disrepair

The Results We Deliver.

Unfinished dangerous light fitting Improved safe light fitting
  • Unsafe light fitting repaired.
  • Electrical issue identified and resolved.
  • Ceiling light fitting repaired safely.
damaged mould ridden wall finished replastered wall
  • Wall repaired after severe damage.
  • Internal wall restored and made good.
  • Wall damage repaired and finished
  • Damaged wall professionally replastered.
  • Wall repaired and replastered.
  • Plaster damage repaired and restored.
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Why Choose Tenants Advice for Help with Clarion Repairs?

If you are dealing with damp, mould, leaks or other unresolved repairs in your Clarion home, you need a team that understands the challenges tenants face and is committed to supporting you. At Tenants Advice, we pride ourselves on making sure your voice is heard.:

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Expert Local Knowledge

We understand the repair issues many Sanctuary Housing tenants face, including damp, mould, leaks and other ongoing problems in the home.

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Dedicated Support

We offer empathetic and dedicated support, clearly guiding you through your claim from start to finish.
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Stress-Free Process

We make, what can be a complex claims process as straightforward as possible, so you can prioritise your well-being.
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Expertise & Resources

At Tenants Advice, we have a team of experts to act on your behalf, advocate for your rights, and achieve a successful resolution.

Problems in Your Clarion Home?

Talk to Our Team Today
0800 098 2791

 

Questions We Often Hear from Clarion Tenants

If you cannot find the information you need in our FAQs below, please get in touch with us directly. Our team is here to support Clarion tenants with ongoing repair issues.

help@tenantsadvice.co.uk

Does my tenancy agreement affect my right to claim?

Your tenancy agreement can affect your rights and responsibilities. If you do not have exclusive use of any part of the property, you may have a licence to occupy. If you have exclusive use of part or all of the property, you are likely to have an assured or assured shorthold tenancy.

Our experienced advisers can help Clarion tenants understand their legal rights based on their individual circumstances and tenancy type.

What legal obligations does my landlord have?

Clarion are not required to improve your property, but they are legally required to carry out repairs to maintain safe living conditions.

Local councils and housing associations are usually responsible for:

  • The structure and exterior of the property

  • Water pipes and installations (including sinks, toilets, baths and drainage)

  • Gas pipes and electrical wiring

  • Heating systems (excluding cookers)

Will I be entitled to compensation for housing disrepair?

If you have a valid housing disrepair claim against Clarion, you may be entitled to compensation as well as having repairs completed.

Compensation may cover:

  • Inconvenience and distress

  • Damage to personal belongings

  • Personal injury or illness (including respiratory problems caused by damp or mould)

  • Financial losses resulting from the disrepair

How much will I have to pay to make a housing disrepair claim?

Housing disrepair claims involving Clarion Housing are usually handled under a no win, no fee agreement (Conditional Fee Agreement).

If your claim is unsuccessful, you will not pay legal fees. If your claim succeeds, the solicitor may deduct up to 25% of your compensation plus VAT, in line with legal regulations.

You will also receive a 14-day cooling-off period after signing the agreement.

How much compensation will I receive?

Every housing disrepair claim against Clarion is assessed individually. The amount of compensation depends on:

  • The severity of the disrepair

  • How long the issue has existed

  • The impact on your health, comfort, and daily living conditions

How long does a housing disrepair claim take?

Most housing disrepair claims against Clarion Housing are resolved within a few months. However, timescales can vary depending on the complexity of the case and how quickly repairs are carried out.

What do I need to do to start a housing disrepair claim against Clarion?

You should report the disrepair to Clarion by phone or in writing. If repairs are not completed within a reasonable timeframe, you can contact our team for free housing disrepair advice and support with making a claim.

Start Your Housing Disrepair Claim Today

Do not continue living with unresolved repairs in your Clarion home.

Contact Tenants Advice today for a free, no obligation initial consultation. We will talk through your situation, assess your eligibility, and explain how we may be able to help you move things forward.

Call our helpline on 0800 098 2791 or complete our online contact form to get started.