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Housing Disrepair Claims in Southwark
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Last year, our helpline supported over 56,700 households, including hundreds across London in areas such as Newham, Southwark, Hackney, Tower Hamlets, Ealing, and Croydon.
Tenants Advice is a claims management company supporting renters across Greater London. While you can submit a housing disrepair claim yourself or through the Housing Ombudsman Service free of charge, we provide expert guidance to help you navigate the process effectively.
Housing Disrepair in Southwark & Your Landlord Responsibilities
For tenants across Southwark, housing disrepair remains a widespread issue, particularly in older flats and high-rise estates across Peckham, Bermondsey, Camberwell, Walworth and Rotherhithe.
Housing disrepair refers to situations where Southwark Council or a Housing Association has failed to maintain your home in a safe, healthy and liveable condition.
Landlords have strict legal obligations to ensure that your home is fit for habitation. Their responsibilities include:
Repairs to Structure & Exterior
Southwark landlords are legally required to maintain the structure and exterior of your home.
This includes:
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Walls, roofs, chimneys and gutters
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External pipes and drainage
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Windows, doors and frames
Failure to maintain these can lead to serious issues such as damp, mould, or water ingress.
Ensuring Essential Services
Your landlord must make sure essential services are safe and functional, including:
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Gas and boiler systems
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Heating and hot water
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Electrical wiring
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Ventilation systems
If these services are unreliable or repeatedly breaking down, you may be eligible for support.
Start a Claim Today
Common Housing Disrepair Problems in Southwark
Many properties across Southwark, especially older council estates and pre-war blocks, are more prone to serious repair issues due to age, poor insulation, and high-density living.
If you’re experiencing any of the issues below, you may qualify for a housing disrepair claim:
Damp and Mould
Often caused by leaks, poor ventilation or structural defects.
Leaks and Water Damage
From upstairs flats, roofs, bathrooms or faulty pipework.
Rotten Windows and Doors
Common in older blocks across Southwark, leading to draughts and damp.
Pest Infestations (rats, mice, bed bugs, etc)
Rats, mice and cockroaches are common in some communal buildings if repairs are delayed.
The Results We Deliver.
Dangerous, exposed light fitting
Repaired and restored bedroom wall
Replastered and repair lounge wall
Talk To An Expert
Why Choose Tenants Advice for Your Southwark Housing Disrepair Claim?
Dealing with housing disrepair in a borough as large and diverse as Southwark demands a team that understands both the local housing landscape and the pressures tenants face.
At Tenants Advice, we pride ourselves on:
Expert Local Knowledge
We understand Southwark’s estates, housing types and common repair issues, from the Aylesbury Estate to smaller Victorian conversions.
Dedicated Support
You’ll receive empathetic, clear guidance from start to finish.
We explain your rights, gather evidence and support you throughout the process.
Stress-Free Process
We simplify what is often a complex and overwhelming process, ensuring you feel supported every step of the way.
Expertise & Resources
We connect you with specialists who can help secure repairs and compensation through a No Win No Fee arrangement.
Questions We Often Hear from Tenants in Southwark
If you’re dealing with damp, mould, leaks or other repair issues in your council or housing association home, these common questions may help.
If not, please reach out — our team is here to support you.
help@tenantsadvice.co.uk
How long does Southwark Council have to fix repairs?
Urgent issues like leaks, heating failure, or electrical hazards should be attended to within 24 hours to 7 days.
Non-urgent repairs should be handled within a reasonable timeframe, typically around 28 days.
Delays beyond this may mean you are eligible for a housing disrepair claim.
Can I make a claim if I’m still living in my Southwark property?
Yes. Almost all claims are made while the tenant remains in the home.
You do not need to move out to take action.
What if Southwark Council ignores my repair requests?
If you’ve reported issues and the landlord has failed to act, you may still be able to claim.
We can help you:
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Retrieve evidence
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Organise an independent inspection
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Understand your rights
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Start a No Win No Fee claim
- Inconvenience caused;
- Damage to personal property;
- Personal injury or ill health resulting from the disrepair – including respiratory illness caused by damp conditions;
- Any financial losses suffered as a result of the failure to rectify the disrepair.
What types of problems qualify as housing disrepair in Southwark?
Common qualifying issues include:
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Damp & mould
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Water leaks
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Broken heating systems
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Unsafe electrics
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Structural damage
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Pest infestations
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Rotting windows/doors
If the issue affects your health or quality of life, you may be eligible.
Do I need to speak to my landlord during the claim process?
No.
We act as your point of contact and handle communication with Southwark Council or your housing association on your behalf.
How much compensation could I receive?
Compensation depends on:
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The severity of the disrepair
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How long it has lasted
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The impact on your health and daily life
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Any damage to your belongings
What areas of Southwark do you cover?
We support tenants across all Southwark neighbourhoods, including:
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Peckham
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Bermondsey
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Camberwell
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Walworth
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Nunhead
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Rotherhithe
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Surrey Quays
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Elephant & Castle
If you rent from Southwark Council or a housing association, we can help.