Working Together to Improve Living Conditions for Residents
We are here to help
Are you concerned about the inaction of your housing association or council in addressing these issues?
Damp & Mould
Infestations
Water Leaks
Structural Issues
Heating & Electrical
Windows & Doors
See how we’ve helped our customers
Ceiling repair & lighting replacement
Mould removal & wall restoration
Damp wall treatment & replastering
Questions We Often Hear
If you haven’t found the answer you were looking for in our FAQ’s below, please don’t hesitate to reach out to us directly. We’re here to assist you!
help@tenantsadvice.co.uk
Does my tenancy agreement affect my right to claim?
Our experienced team of advisers can help you establish your rights with regards to your individual circumstances. Simply complete our online claim enquiry form to establish your right to make a claim.
What legal obligations does my landlord have?
They are specifically responsible for: The structure and exterior of the premises; Water pipes and instillations relating to water usage – such as baths, sinks, drainage systems and toilets; Gas pipes and electrical wiring; Heating systems (excluding cookers);
Will I be entitled to compensation?
If you have a valid claim for housing disrepair, aside from compelling the landlord to repair your property, you can also claim compensation for:
- Inconvenience caused;
- Damage to personal property;
- Personal injury or ill health resulting from the disrepair – including respiratory illness caused by damp conditions;
- Any financial losses suffered as a result of the failure to rectify the disrepair.
How much will I have to pay?
There is a simple way of ensuring your costs are covered if you need to take legal action due to your council/housing association property being in an unliveable condition. This is known as a Conditional Fee Agreement (CFA), and it means that the lawyer representing you in the case will not take any payment until the end of the case. The agreement means you will not pay anything if your case is unsuccessful, allowing access to justice without upfront costs.
After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost. After this ’14 Day Cooling off’ period, any cancellation may incur legal fees, this is something that your panel Solicitor will advise you on.
If your claim is successful, the other side usually pays most of your legal fees. You will pay your solicitor a pre-agreed “success fee,” which is a percentage of the compensation you receive, our Panel of Solicitors will deduct up to 30% of any compensation awarded.
We do not charge you a fee for our service, and you will not pay us (Tenants Advice) anything at any point for our service. If your claim is successful, we will be paid a fee for referring your claim to one of our panel Solicitor/Lawyers.
Call us on 0800 047 2017 to receive specialist advice on how Tenants Advice can assist you further.
How much compensation will I receive?
Each case is individual. The amount of compensation you may receive is dependent on the severity of the disrepair, how long it has been an issue and the effect it has had upon you.
How long will it take to process my claim?
Each case is individual. On average, housing disrepair claims undertaken by our team are generally settled within a matter of months. During this time, we act entirely on your behalf, removing any stress from the process.
What do I need to do?
You need to report your housing issues to your landlord via telephone or writing. Always keep evidence of reporting. If the landlord does not fix the repairs within a reasonable period of time, you can get in touch with us. We will either provide free housing advice or force your landlord to carry out the repairs.
Working Together to Improve Living Conditions for Tenants
We are here to help
Are you concerned about the inaction of your housing association or council in addressing these issues?
Damp & Mould
infestations
Water Leaks
Structural Issues
Heating & Electrical
Windows & Doors
See how we’ve helped our customers.
Ceiling repair & lighting replacement
Mould removal & wall restoration
Damp wall treatment & replastering
A Real Story from a Tenant We Supported
Questions We Often Hear
If you haven’t found the answer you were looking for in our FAQ’s below, please don’t hesitate to reach out to us directly. We’re here to assist you!
help@tenantsadvice.co.uk
Does my tenancy agreement affect my right to claim?
Our experienced team of advisers can help you establish your rights with regards to your individual circumstances. Simply complete our online claim enquiry form to establish your right to make a claim.
What legal obligations does my landlord have?
They are specifically responsible for: The structure and exterior of the premises; Water pipes and instillations relating to water usage – such as baths, sinks, drainage systems and toilets; Gas pipes and electrical wiring; Heating systems (excluding cookers);
Will I be entitled to compensation?
If you have a valid claim for housing disrepair, aside from compelling the landlord to repair your property, you can also claim compensation for:
- Inconvenience caused;
- Damage to personal property;
- Personal injury or ill health resulting from the disrepair – including respiratory illness caused by damp conditions;
- Any financial losses suffered as a result of the failure to rectify the disrepair.
How much will I have to pay?
There is a simple way of ensuring your costs are covered if you need to take legal action due to your council/housing association property being in an unliveable condition. This is known as a Conditional Fee Agreement (CFA), and it means that the lawyer representing you in the case will not take any payment until the end of the case. The agreement means you will not pay anything if your case is unsuccessful, allowing access to justice without upfront costs.
After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost. After this ’14 Day Cooling off’ period, any cancellation may incur legal fees, this is something that your panel Solicitor will advise you on.
If your claim is successful, the other side usually pays most of your legal fees. You will pay your solicitor a pre-agreed “success fee,” which is a percentage of the compensation you receive, our Panel of Solicitors will deduct up to 30% of any compensation awarded.
We do not charge you a fee for our service, and you will not pay us (Tenants Advice) anything at any point for our service. If your claim is successful, we will be paid a fee for referring your claim to one of our panel Solicitor/Lawyers.
Call us on 0800 047 2017 to receive specialist advice on how Tenants Advice can assist you further.
How much compensation will I receive?
Each case is individual. The amount of compensation you may receive is dependent on the severity of the disrepair, how long it has been an issue and the effect it has had upon you.
How long will it take to process my claim?
Each case is individual. On average, housing disrepair claims undertaken by our team are generally settled within a matter of months. During this time, we act entirely on your behalf, removing any stress from the process.
What do I need to do?
You need to report your housing issues to your landlord via telephone or writing. Always keep evidence of reporting. If the landlord does not fix the repairs within a reasonable period of time, you can get in touch with us. We will either provide free housing advice or force your landlord to carry out the repairs.