Housing Advice
Our Team is trained to provide tailored advice to council tenants, housing association tenants, leaseholders .
Council Tenants
Housing Association Tenants
Leaseholders
Leaseholder rights.
By law leaseholders have the right to:
- Extend the lease or buy the freehold of a house under the Leasehold Reform Act 1967
- Extend the lease or buy the freehold of a flat provided that certain criteria are met
- To be able to buy the freehold of a flat when it is sold, under the Landlord and Tenant Act 1987
- To be provided information on how to challenge service charges by the freeholder
- The leaseholder is able to form a company which can take responsibility for block management
Tenants rights.
As a tenant, you have the right to:
- live in a property that’s safe and in a good state of repair
- have your deposit returned when the tenancy ends – and in some circumstances have your deposit protected
- challenge excessively high charges
- know who your landlord is
- live in the property undisturbed
- see an Energy Performance Certificate for the property
- be protected from unfair eviction and unfair rent
- have a written agreement if you have a fixed-term tenancy of more than 3 years
Tenants Advice is a Claims Management Company. It’s possible to make a claim for free yourself through the Housing Ombudsman Service.
Advice Helpline
We provide a free, confidential helpline across the UK, offering advice and support for you or someone you care about.
Housing Inspection
Our Housing Conditions Officers are available to provide urgent housing inspections for residents who feel their housing provider has failed to address housing concerns.
Legal Assistance
We provide a free, confidential helpline across the UK, offering advice and support for you or someone you care about.